5 Year Limited Warranty

This limited warranty is provided by Castle Trading Corporation Pty Ltd, trading as Anita Bell Cookware (“we”, “us”), for eligible Anita Bell cookware products purchased in Australia.

Last updated: 3 August 2026

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This warranty is in addition to those rights. Nothing in this warranty excludes, restricts, or modifies any right or remedy you have under the Australian Consumer Law or other laws that cannot be excluded.

What is covered

Subject to the exclusions below, we warrant that Anita Bell cast iron cookware products (fry pans, woks, and matching lids sold under the Anita Bell brand, as applicable) will be free from defects in materials and workmanship under normal household use in Australia for a period of five (5) years from the date of original purchase by the end customer (the Warranty Period).

This warranty is limited to the original purchaser and is not transferable. Proof of purchase showing the purchase date and product is required.

What is not covered

To the maximum extent permitted by law, this warranty does not cover:

• normal wear and tear, including marks, discolouration, or changes to the cooking surface that occur with ordinary use and seasoning;
• damage from misuse, abuse, accident, neglect, or failure to follow care and use instructions;
• damage from overheating, dry heating for prolonged periods, thermal shock (for example plunging a hot pan into cold water), or use on unsuitable heat sources;
• damage from dishwashers, harsh abrasives, metal scourers used improperly, or corrosive cleaners where the product is not designed for that treatment;
• warping, cracking, or other damage caused by commercial, restaurant, or other heavy non-household use unless the product was expressly sold for that purpose;
• glass lids: breakage from impact, thermal shock, or misuse (where a glass lid is supplied);
• products purchased second-hand, from unauthorised sellers, or without valid proof of purchase;
• cosmetic issues that do not affect the product's function;
• loss or damage in transit after we have arranged collection or after you ship a return without following our claim instructions;
• any product that has been modified, repaired by a third party without our written approval, or used with incompatible accessories.

What we will do

If a valid claim is made within the Warranty Period, we will, at our option and to the extent permitted by law:

• repair the product;
• replace the product with the same or a reasonably equivalent model; or
• refund the purchase price paid to us (or the authorised seller) for the defective product.

Replacement products may be new or refurbished and are warranted for the remainder of the original Warranty Period only, unless the Australian Consumer Law requires otherwise. We are not obliged to provide a newer model, upgraded size, or additional accessories beyond what is reasonably equivalent.

How to make a claim

Do not send the product back until we ask you to. Unsolicited parcels may be refused or delayed.

1. Email customer-service@anitabellcookware.com with the subject line “Warranty claim”.
2. Include:
   • your full name and contact phone number;
   • order number (if purchased from us) or proof of purchase (invoice/receipt) showing date and product;
   • product name/size and a clear description of the fault;
   • photos or a short video showing the issue (and packaging/labels if relevant).
3. We will assess the claim and tell you whether we need the product returned, and how to send it.
4. If a return is required, pack the product securely (original packaging if available) and send it to the address below, using any reference number we give you. Keep your tracking receipt.

Warranty returns address

Only send goods here after we have accepted your claim for assessment or approved a return:

Unless we agree otherwise in writing, you are responsible for the cost of returning the product to us for assessment. If the claim is valid, we will cover reasonable return postage for a replacement or repaired product sent back to you within Australia, or as required by the Australian Consumer Law.

Change-of-mind and non-warranty returns

This page is for warranty and consumer-guarantee claims. Change-of-mind or unused-product returns (if offered) are handled under our Terms of use and any return policy stated at checkout or in order emails — not under this warranty.

Limitation of liability under this warranty

To the maximum extent permitted by law, and except for liability that cannot be excluded under the Australian Consumer Law, our liability under this warranty is limited to the remedies set out above. We are not liable under this warranty for indirect or consequential loss, loss of profits, or loss arising from inability to use the product, except where such liability cannot lawfully be excluded.

Governing law

This warranty is governed by the laws of Australia. Claims may be brought in Australian courts.

Contact

Warranty and product support: customer-service@anitabellcookware.com

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