Privacy policy
This Privacy Policy explains how Castle Trading Corporation Pty Ltd, trading as Anita Bell Cookware (“we”, “us”), collects, uses, stores, and protects personal information when you visit our website, contact us, subscribe to our mailing list, or purchase cookware and related products from us.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where they apply to us.
Last updated: 3 August 2026
Who we are
Castle Trading Corporation Pty Ltd trades as Anita Bell Cookware and sells ultra-lightweight cast iron cookware and related products. For privacy enquiries, contact privacy@anitabellcookware.com.
We currently focus on customers in Australia. If you access the Website from outside Australia, the same practices generally apply, subject to local law.
What we collect
Depending on how you use the Website and our shop, we may collect:
- Identity and contact details — name, email address, phone number, delivery and billing address, and suburb or similar details you provide.
- Order and account details — products ordered, order history, account preferences, and messages you send through contact or support forms.
- Payment-related information — payment is processed by our payment provider. We do not store full card numbers on our own systems; limited payment status and reference details may be stored with your order.
- Marketing preferences — for example, whether you have joined our mailing list or opted out of promotional email.
- Technical information — such as IP address, browser or device information, and pages visited, as typically recorded when operating a website and online shop.
Please do not include highly sensitive information in forms or messages unless you are comfortable sharing it for the purpose of your enquiry or order.
How we use your information
We use personal information to:
- process and fulfil orders, including payment, invoicing, shipping, and returns;
- create and manage customer accounts where offered;
- respond to enquiries and provide customer support;
- send transactional messages (for example order confirmations and shipping updates);
- send marketing communications where you have opted in, or where otherwise permitted by law — you can unsubscribe at any time;
- operate, secure, and improve the Website and shop;
- meet legal, tax, accounting, and regulatory obligations.
Who we share information with
We do not sell your personal information. We use service providers to help run the business. Depending on what you do on the Website, that may include:
- WooCommerce — online shop and order management;
- Stripe — payment processing;
- Xero — accounting and invoicing;
- Brevo — email marketing and related customer communications;
- Hosting, email delivery, and other infrastructure providers that help us run the Website and send transactional email;
- Carriers and fulfilment partners needed to deliver your order;
- Professional advisers (for example accountants or lawyers) where reasonably necessary;
- Authorities if required by law or to protect rights, safety, or property.
Some providers may store or process data outside Australia. Where that occurs, we take reasonable steps consistent with applicable privacy law.
We do not list every tool involved in operating a website (for example basic hosting or network services). We name the main providers that handle customer, order, payment, accounting, or marketing data in a meaningful way.
Cookies
We use cookies and similar technologies that are needed for the Website and shop to work (for example cart and checkout), and may use others to understand usage or support marketing where enabled. See our Cookie Policy for more detail.
How long we keep information
We keep personal information only for as long as needed for the purposes described above, including order history, tax and accounting records, and dispute handling, unless a longer period is required by law.
Your rights
Subject to applicable law, you may request access to, or correction of, personal information we hold about you. You may also complain to us if you believe we have handled your information improperly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We currently focus on Australia. A short note for visitors in the European Economic Area or United Kingdom is available at /gdpr.
Children
Our Website and products are intended for adults. We do not knowingly collect personal information from children for marketing purposes.
Links to other websites
The Website may link to third-party sites (for example social media or marketplace listings). We are not responsible for their privacy practices.
Changes
We may update this Privacy Policy from time to time. Continued use of the Website after changes are posted means you accept the updated policy. Check this page for the current version.